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Sustainability Transformation in Action
Fujitsu and the Financial Times launch sustainability campaign that boosts brand consideration by an astonishing 81%
At the start of the 2020s, Fujitsu foresaw that the decade’s key business trend would be “sustainability transformation”.
It created a new global business brand – Fujitsu Uvance – to help build a sustainable world and resolve social issues by using digital innovation. To raise awareness of this new brand and positioning, the company asked several media partners for their proposals for a 12-month thought leadership campaign.
“As a Japanese brand operating in a B2B market, authenticity is paramount,” says Fujitsu’s Chief Marketing Officer Taeko Yamamoto. “With so much noise in the market around sustainability, being able to cut through was essential”.
growth in brand value
FT readers more familiar with the Fujitsu Uvance brand
FT readers more likely to consider using Fujitsu as a sustainability partner
Why?
Fujitu had three core objectives: to position Fujitsu as a leader in sustainability transformation, to acquire and engage a wider audience of C-suite customers, and to get this audience to see Fujitsu in a different light.
The company’s subsidiary goals were to attract new talent and gain market insights that could shape its future products and services. And of course, it wanted to enthuse its employees about the new brand and bring the whole organisation along on the journey.
Fujitsu awarded the brief to the Financial Times and FT Longitude for five reasons: the quality and rigour of its proposal; its proven end-to-end capabilities; its extensive reach of the target audience, (including in Fujitsu’s biggest market Japan, from the link with Nikkei); the FT’s strong connection with this senior business audience, who trust in its integrity, authority and accuracy; and its commitment to supporting a sustainable future.
The fact that the FT’s proposal was so rigorously crafted was a deciding factor. It was really strong around the research, the data and the thought leadership, and we liked their scientific approach. And we could see that the FT and Nikkei’s global coverage, and the trust in their brands, would enable us to reach and influence the people we wanted to.
Taeko Yamamoto, CMO, Fujitsu 
How?
One of FT Longitude’s main advantages for clients is its forensic campaign planning.
The team gets to the crux of a client’s ambitions, using data insight to design campaigns for maximum impact. Campaign strategists develop a narrative thread and key messages that will achieve cut-through, and calculate how to use content to generate and maintain campaign momentum.
Another strength is the end-to-end service it can offer – from strategy, insight and targeting, to content, activation and optimisation.
In partnership with Nikkei and working closely with Fujitsu, we designed an insight-led, research-backed thought leadership content campaign to be delivered globally and amplified with a series of live events.
It was a complex campaign, involving hundreds of stakeholders in different time zones and multiple technical challenges. Communication and agility were vital.
“From the outset, we were looking not for a supplier, but a partner. With a program this complex, we needed to be able to communicate freely and be agile in how we evolved and optimised the campaign. The FT and Nikkei understood this, deliberately scheduling face-to-face time between the teams. Combined with their expertise, this strong relationship allowed us to solve every challenge and get the very best outcomes from the program.”
David Gentle, Fujitsu’s Global Head of Message and Insight
The global awareness of Fujitsu among our target audience has grown significantly over the campaign. This has enabled us to reach new customers and get existing customers to see us in a new light. The brand value – a key KPI for us – has grown by 19%.
Taeko Yamamoto, CMO, Fujitsu
Intelligence
The team’s first strategy was to gain an insight into how far companies’ good sustainability intentions translate into reality. We carried out proprietary research, sending a survey to 1000 business leaders worldwide to ask them about driving sustainability through tech in personal life, work life, and life in society.
Their survey found that there is a vast gap between sustainability intentions and reality – and it also found that technology has a unique role to play in closing that gap.
Using the survey data, we identified topics that would be of real interest to Fujitsu’s target audiences. Our campaign strategists then developed the narrative thread and key messages most likely to achieve cut-through, and calculated how best to use the content to generate and maintain campaign momentum.
We turned these insights into a campaign called Sustainability Transformation in Action.
To cut through the noise, thought leadership content has to be both engrossing and easy to consume. The team used an engaging mix of lively articles, audio podcasts, animated videos and interactive data visualisation to explore topics like the economic and social benefits of sustainability, the difficulties start-ups face, and the competitive advantage of sustainability transformation.
The content was hosted on the FT.com Partner Content hub and Fujitsu.com – and because it was so important to reach decision-makers in Fujitsu’s home market of Japan, the team also translated the content into Japanese for hosting on Nikkei.com.
The next step was to take the campaign into the real world. FT Digital Dialogues deliver high-level digital experiences to an international business community; the FT Live team ran one called Sustainable Cities Innovation: Balancing Financial Priorities and Wellbeing, with Fujitsu’s CTO Vivek Mahajan joining the panel to present the research, discuss the issues and gain a unique opportunity to engage senior decision-makers across the world.
49%
of respondents recalled the campaign
57%
more familiar with the Fujitsu brand
175%
more likely to agree that Fujitsu is ‘sustainability focused’
Influence
With most thought leadership programmes, the aim is either to drive awareness or to create relationships. This one delivered both.
The campaign produced tremendous results for Fujitsu, smashing targets and achieving both short- and long-term goals. Not only did it drive brand awareness and consideration – it helped Fujitsu engage global C-suites and forge valuable new business relationships.
“The partnership with the Financial Times and Nikkei has delivered strong, measurable uplift in Fujitsu’s awareness, reputation, and consideration with customers,” says David Gentle. “It has brought Fujitsu Uvance to the attention of a global C-suite audience – exactly the people we want to communicate with and convince.”
In addition, the FT and Fujitsu convened seven private roundtables in APAC, North America and Europe – including two held at the Davos 2023 World Economic Forum. Using the original research report to set the agenda, they invited around 10 potential Fujitsu Uvance clients to each roundtable and built in valuable networking time with these high-calibre business leaders.
“The FT is very good at getting high-level people along to roundtables,” says David Gentle. ”Gaining contact with these very senior people was a big benefit. And because the invitations came from the FT, it allowed us to position our brand to customers in a neutral way, recommended by a strong media brand in the market.”
Thought leadership has an equally important role to play internally, and Fujitsu wanted to make sure the whole organisation was informed and inspired about Fujitsu Uvance. So a senior editor from FT Longitude presented the core storylines and data to around 100 sales and marketing leaders from Fujitsu EMEA. Fujitsu found this a valuable way to ensure the key messages landed with the teams so that they could use them to bring the Uvance rebrand to life.
The same editor took part in a virtual panel at the US Manufacturing Forum (attended by Fujitsu customers and executives), using the manufacturing cut of the data to contribute to the discussion on the changing face of US manufacturing and the role sustainability plays in it.
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